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Important Customer Notice Scams

Important Customer Notice

Alert Scam Phonecalls

Dear Customers,

Please be aware that Libraries NI staff members WILL NEVER call you on the phone and ask for bank details for payment of library overdues and fines. If you receive a call from someone saying they are from the library and demanding payment for fines this is a SCAM. This is NOT a call from Libraries NI.

Please do not give your bank details and, if you have any doubt, phone your local library to check. Telephone numbers are on our website.

The advice from NI Direct is always to use the S.C.A.M test:

•         S - seems too good to be true 

•         C - contacted out of the blue 

•         A - asked for personal details

•         M - money is requested

Again, please do not make any payment or transfer your bank details over the phone to anyone saying that they are phoning from a library. If you believe that you have been the victim of a scam then follow the advice on NI Direct https://www.nidirect.gov.uk/articles/report-suspected-scam



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