How can I make a complaint?

If you are unhappy with the outcome or feel your request has not been dealt with properly you can make a make a complaint in writing [letter, fax or e-mail] to:

Staff & Corporate Development Officer
Libraries NI Regional Admin Centre
25-31 Demesne Avenue
Ballymena
BT43 7BG

Tel: 028 2566 4100
Fax 028 2563 2038
e-mail: CustomerFeedback@librariesni.org.uk

Libraries NI operates a Customer Feedback Policy and welcomes your views.